SBI ATM Response code list


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This is to notify to all SBI Card Holders  regarding the codes generated during the usage of ATM cards in our ATM terminals. These codes are printed on the slip that you receive after every transcations. Please refer to the image attached below to find the location of codes in your slip.

The description of each code is as below.

SBI ATM Response code list

 

RESP. CODE

 

DESCRIPTION

00 Successful
01 Successful
50 Unauthorized Usage
51 Expired Card
52 Invalid Card
53 Incorrect PIN
54 Database Problem
55 Ineligible Transaction
56 Ineligible Account
57 Transaction Not Supported
58 Insufficient funds
59 Insufficient funds
60 Usage Limit Exceeds
61 WDL Limit Would Be Exceeded
62 Pin Tries Exceeds
63 WDL AMT already reached
 

64

Invalid Credit Card Cash Advance

Amount

68 External Decline
70 System Error
71 Contact Card Issuer
72 Destination Not Available
73 Routing Loopback
74 Message Edit Error
76 Dormant Account
77 Account is locked
78 Inoperative Account
79 Acct Not Connected to ATM Card
89 Acquirer limit exceeds
93 Minor Acct
94 Insufficient Funds
95 Insufficient- mod-funds
96 Drawing Power
150 Blocked Card

 

Call SBI 24×7 helpline through Toll free 1800 425 3800 or 1800 11 2211 or Toll no. 080-26599990.
Mail at contactcentre@sbi.co.in

ATM TRANSACTIONs: ERROR CODES AND SOLUTIONS

 

Error Code Reason Solution
053 Error code appears when card holder inputs an incorrect PIN. Please make sure to input correct PIN. If you type an incorrect PIN 3 times, the ATM card will be blocked temporarily for further 24 hours.

If you have forgotten the PIN, please arrange to submit the relevant Duplicate PIN form at the branch or mail to contactcentre@sbi.co.in.

058, 059 Both error codes appear when the card holder attempts to withdraw an amount more than the balance available in his/her account. Please check the account balance and try to withdraw an amount within the available account balance.
060 There are three reasons for this error code to appear.
i.               The most common reason is freezing of the linked account due to expiry of work permit /visa copy/national ID of the card holder available in Bank’s record.


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Please make sure that your valid work permit/visa copy/national ID card must be submitted in the branch for further updation in Bank’ records.

Please enquire from the counter number 29 or enquiry counter at second floor or call on 1800 425 3800 or 1800 11 2211 or Toll no. 080-26599990.  to check if your account has been frozen.

If so, please submit copy of your valid work permit/visa copy/national ID card at counter number 29 at second floor of the branch or mail customercare@sbi.co.in

ii.                  Usage Limit Exceeded

 

 

ATM/POS transaction limits for SBI Maldives ATM Card holders are as under.

On SBI ATMs in Maldives For both MVR & USD a/c holders:-          Daily limit – MVR 10000                       (No monthly limit)
On other Bank’s ATM/POS For MVR a/c holders:-                            Daily limit – MVR 3084 or equivalent                                (Monthly limit of MVR 3084)
On other Bank’s ATM/POS For USD a/c holders:-                    Daily limit – MVR 10000 or equivalent                                   ( No Monthly limit)

 

Please ensure that your transaction(s) should not exceed the limit(s) as stated above, else you will encounter error code 060.

 

iii.              Account status has changed to ‘DORMANT’. Please check from enquiry counter at second floor or call on 1800 425 3800 or 1800 11 2211 or Toll no. 080-26599990. to know the status of your account. If account status is ‘Dormant’, please arrange to withdraw cash (any amount) from the branch cash counters at the ground floor. Once the transaction is completed, your account will turn ACTIVE and ATM Card can be used thereafter.
150 The card is blocked. Please arrange to apply for a new ATM card, by submitting the relevant ATM Card form  at counter number 29, second floor at the branch or mail customercare@sbi.co.in.

Please ensure that your first ATM Card is blocked before requesting for a new ATM Card. Please submit the request for blocking old ATM Card through ‘ATM Card Block Form’.

If you find any other error code on the slip or message on ATM screen, please write to customercare@sbi.co.in with all relative details like your name, account number, ATM Card number and  date/amount/time/ATM  ID or ATM’s Bank name relating to your attempted transactions and the error code/specific message appearing on ATM screen. Please note that such information(s) will help SBI to resolve the issue.

 

SBI Card: Help line Nos: 1800-180-1290; 39020202;

Email: customercare@sbi.co.in

Email: feedback.gesbi@ge.com
Shri Roopam Asthana CEO:
roopam.asthana@ge.com

Mr Ajay Bharti, AVP, Customer Services
PO Bag 28, GPO, New Delhi- 110 001

Head.sbicards@ge.com

Fax: 0124-3987306

SBI Card & Payment Services Ltd
DLF Infinity Towers, Tower B  2nd Floor
DLF Cyber City, Phase II, Gurgaon – 122 001

 

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