This is to notify to all SBI Card Holders regarding the codes generated during the usage of ATM cards in our ATM terminals. These codes are printed on the slip that you receive after every transcations. Please refer to the image attached below to find the location of codes in your slip.
The description of each code is as below.
SBI ATM Response code list
|57||Transaction Not Supported|
|60||Usage Limit Exceeds|
|61||WDL Limit Would Be Exceeded|
|62||Pin Tries Exceeds|
|63||WDL AMT already reached|
|Invalid Credit Card Cash Advance
|71||Contact Card Issuer|
|72||Destination Not Available|
|74||Message Edit Error|
|77||Account is locked|
|79||Acct Not Connected to ATM Card|
|89||Acquirer limit exceeds|
Call SBI 24×7 helpline through Toll free 1800 425 3800 or 1800 11 2211 or Toll no. 080-26599990.
Mail at email@example.com
ATM TRANSACTIONs: ERROR CODES AND SOLUTIONS
|053||Error code appears when card holder inputs an incorrect PIN.||Please make sure to input correct PIN. If you type an incorrect PIN 3 times, the ATM card will be blocked temporarily for further 24 hours.
If you have forgotten the PIN, please arrange to submit the relevant Duplicate PIN form at the branch or mail to firstname.lastname@example.org.
|058, 059||Both error codes appear when the card holder attempts to withdraw an amount more than the balance available in his/her account.||Please check the account balance and try to withdraw an amount within the available account balance.|
|060||There are three reasons for this error code to appear.|
|i. The most common reason is freezing of the linked account due to expiry of work permit /visa copy/national ID of the card holder available in Bank’s record.
|Please make sure that your valid work permit/visa copy/national ID card must be submitted in the branch for further updation in Bank’ records.
Please enquire from the counter number 29 or enquiry counter at second floor or call on 1800 425 3800 or 1800 11 2211 or Toll no. 080-26599990. to check if your account has been frozen.
If so, please submit copy of your valid work permit/visa copy/national ID card at counter number 29 at second floor of the branch or mail email@example.com
|ii. Usage Limit Exceeded
ATM/POS transaction limits for SBI Maldives ATM Card holders are as under.
Please ensure that your transaction(s) should not exceed the limit(s) as stated above, else you will encounter error code 060.
|iii. Account status has changed to ‘DORMANT’.||Please check from enquiry counter at second floor or call on 1800 425 3800 or 1800 11 2211 or Toll no. 080-26599990. to know the status of your account. If account status is ‘Dormant’, please arrange to withdraw cash (any amount) from the branch cash counters at the ground floor. Once the transaction is completed, your account will turn ACTIVE and ATM Card can be used thereafter.|
|150||The card is blocked.||Please arrange to apply for a new ATM card, by submitting the relevant ATM Card form at counter number 29, second floor at the branch or mail firstname.lastname@example.org.
Please ensure that your first ATM Card is blocked before requesting for a new ATM Card. Please submit the request for blocking old ATM Card through ‘ATM Card Block Form’.
If you find any other error code on the slip or message on ATM screen, please write to email@example.com with all relative details like your name, account number, ATM Card number and date/amount/time/ATM ID or ATM’s Bank name relating to your attempted transactions and the error code/specific message appearing on ATM screen. Please note that such information(s) will help SBI to resolve the issue.
SBI Card: Help line Nos: 1800-180-1290; 39020202;
Mr Ajay Bharti, AVP, Customer Services
PO Bag 28, GPO, New Delhi- 110 001
SBI Card & Payment Services Ltd
DLF Infinity Towers, Tower B 2nd Floor
DLF Cyber City, Phase II, Gurgaon – 122 001
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